Thank you for contacting Pinellas County to report this issue. Pinellas County Utilities has created an internal Service Request and is currently working on resolving this matter. If you have any further questions please contact us at 727-464-4000 and reference Service Request #189449. We are striving to improve our services. Please visit http://www.pinellascounty.org/surveys/utilities to tell us how we are doing. Thank you!