City,

Request you contact the SeeClickFix Government Partnership Director, Mr. Jeff Mooney (jeffm@seeclickfix.com) or 203-254-0777. The City of San Diego signed up to use SCF and thus, from my standpoint, it is a perfectly acceptable method for citizens to report issues. Mr. Mooney would be able to tell you who made that decision - that gives you "top cover" to receive inputs via SCF, a method far faster and more convenient to the citizens of the city.

Your website is not user-friendly. Inputting jobs is manually-intensive and, because there is no ability to attach a photo, we have to type more words to explain the problem. Attaching a photo tells the story without requiring the citizen who is reporting the issue to 1) go home and log onto his computer (because we can't use your website unless we are sitting at a computer) 2) write a descriptive description of the problem when a photo tells the story far better. Without that photo you have to send a guy out to the site to even figure out what is going on.

More importantly, SCF is also more convenient to the citizen because it does not require him to determine who in the City he is supposed to contact ("for stomrwater issues call X, for road striping issues call y, for road repair call z". That is a non-user-friendly method, particularly when there are multiple problems in play. When that is the case the citizen should not be responsible for coordinating the response - that is a recipe for citizen disengagement and inefficiency. The CITY should handle the routing. That way the citizen just reports it in SCF and the CITY figures out (probably mostly based on the photo) who is going to fix it.

Bottom line, Ms. Bugess cares enough about this City (as do I) that she not only reported this issue in SCF, but that she is also volunteer tracking potentially hundreds of issues across the City. I think you need to embrace this enthusiasm, and embrace the method the citizen perfers to use to identify an issue, not steer us to your method, particularly when the city itself has embraced this method. Your method should be one of several acceptable methods.

Alex