The meter is located on the sidewalk in front of the parking lot for Dad's Garage theater. The theater address is 569 Ezzard Street, Atlanta GA 30312. The parking lot and meter are located across the street on Bradley Street between two apartment complexes. There is an orange cone over the meter.

Thanks for the clarification! I was able to issue Service Request 1119905588 for a meter lid to be placed there.

The issue still has not been fixed. Atlanta 311 website says the SLA is two days. It's been over two weeks.

Sorry to hear about that. I was able to escalate it for an immediate resolution using service request #1121039115.

Still not fixed.

Thanks for the update! I emailed the technician directly assigned to this request.

Did you hear anything from the technician?

Not yet, so I emailed the technician's supervisor and will ensure an update is provided promptly!

Any response?

Unfortunately, we have not received a response yet and I ensured another email was sent addressing this issue. We apologize for the delay.

Still no fix. Why does this take so long? Can you mail me a cover so I can replace it?

We are doing everything we can to ensure this request is fulfilled. I just contacted the corresponding team assigned to this issue and will continue to do so until it is resolved! Sorry for the inconvenience.

I just submitted this as well on a second request. Exactly what is causing the delay to replace a standard sized meter cover? Because this hole is in the center of a well trafficked sidewalk it poses a serious threat to pedestrian safety and it appears that the city has been on notice for over 2 months now.

I just received an email from the assigned team and was advised the replacement lid was sent out today and should be replaced by tomorrow!

It still remain unfixed over 3 months after the city was officially put on notice

It's still not fixed, so I assume it will never be fixed until someone hurts themselves and sues the city. I guess it's just easier to pay lawyers than fix a hole.

We will continue to send out requests and emails until this issue is resolved, thanks for keeping us updated!

ATL311, Why has this been closed out so many times without resolution? What do the notes say?

I had to directly contact the assigned team and was advised we need customer contact information so that we can verify the service has been completed at the right location. Once that is provided, they will fulfill this request, thanks for your cooperation!

See attached photo. A cone has been placed over the hole. Have them contact me at publicsafety@o4wba.com and I will direct them to all the missing covers in the area.

Perfect! I just sent the details over and you can expect a contact from us as soon as possible!

Any updates? O4WBA, did they contact you?

Nope. No one has contacted me despite over 3 months of assurances that this is being handled. ATL311 have you got any information that is actually accurate?

I just followed up on this issue so someone from Watershed should be making contact with you soon.

Still not fixed. Who should be held accountable for this?

I filled out the poll on the Atlanta 311 website for this issue. Perhaps multiple unsatisfactory feedback will prompt a response. You can search for ticket #1121039115 here to fill out the poll: https://www.atl311.com/?page_id=10

I also submitted a comment to Councilman Farokhi via his Let's Fix It 2gether website here: https://www.letsfixittogether.org

I went by this morning and can confirm the cover has not been fixed. Councilman Farokhi has also been notified about the multiple requests to fix the cover. #LFI2

After doing some research on this issue, I believe the reason this has not been completed yet is due to location discrepancies. Therefore, I have requested that Watershed Management assign an inspector to drive down Bradley St and Ezzard St and replace all of these meter lids. An inspector is in the process of being assigned and I have provided all pictures to them and have asked for updates along the way. I will keep you posted!

@ATL311 On 7/24/18 the same reasoning was given by ATL311 and the O4WBA provided a direct email address and offered to guide the technician to each and every missing cover (see comment string above). We also provided photos and placed bright orange cones over each hole. Furthermore, the issue has a digital map with a pin correctly placed where the missing cover is. Despite all this, the hole remained.

What is the actual cause of these 3 month delays for a simple fix? We all just want to do our part to help your team keep Atlanta the safe and amazing city it is. It would be great to hear a response from a supervisor with more specifics about where the ball was dropped or what the limitations of ATL311 are so it doesn't happen again in the future.

Good morning, ATL311 was advised that the meter lids were replaced yesterday. If there are any locations remaining that were not resolved please let us know the location. ATL311 is the frontline operation for receiving service requests and we disperse that information to the corresponding department for completion. All of your inquiries about this issue were forwarded to Watershed Management. In our efforts to escalate your request we were advised you would be contacted. ATL311 took all the necessary steps to resolve your request so I will ask a supervisor from Watershed Management to reach out to you and advise what the delay was. I apologize for the experience you have had and we will work with Watershed Management to improve this process.

Thank you. I can confirm the lid had been replaced. I appreciate your help in resolving the issue.

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